I have called and spoken with BT numerous times over the years but have never received a satisfactory resolution. I have looked at Open Reach for a while to see if fibre will come to my property (it's offered to other properties on my street) but with no luck.
Note: Someone has commented recently that our line is noisy and a call to BT recently let a tech support guy to say the SNR margin was in the 30s.
I wonder if the issue is within our property, or something with the exchange or from the exchange to our property.
I also want to point out that I know that next door, literally within touching distance of my property, has fibre available and my property does not. In fact lots of properties in my area do, but for some reason I can't sign up to it. I get fobbed off with "speak to open reach".
If anyone can help me get a decent connection, I'll be extremely grateful. I'm ready to investigate and act on any advice given.
I regularly run speed tests and get :
DL speeds of around 6Mbps
UL speeds between 0.1 and 0.4Mbps
The latest BT speedtest I did (with ethernet connection etc) was as follows:
Download Speed (Mbps): 6.17
Upload Speed (Mbps) : 0.36
Ping Latency (ms): 18
Broadband availability checker
The results for my landline are shown below
ADSL Products | Downstream Line Rate(Mbps) | | Upstream Line Rate(Mbps) | | Downstream Range(Mbps) | ADSL Availability Date | WBC SOADSL Availability Date | Left in Jumper | |
WBC ADSL 2+ | Up to 14 | | -- | | 12.5 to 15.5 | Available | Available | -- | |
WBC ADSL 2+ Annex M | Up to 14 | | Up to 1.5 | | 12.5 to 15.5 | Available | Available | -- | |
ADSL Max | Up to 6 | | -- | | 5 to 7 | Available | Available | -- | |
WBC Fixed Rate | 2 | | -- | | -- | Available | Available | -- | |
Fixed Rate | 2 | | -- | | -- | Available | -- | -- | |
Observed Speeds | ADSL | | | | | | | | |
Max Observed Downstream Speed (Mbps) | 8.06 | | | | | | | | |
Max Upstream Observed Speed (Mbps) | 0.45 | | | | | | | | |
Observed Date | 2019-09-29 | | | | | | | | |
Other Offerings | | | | | | Availability Date | | | |
ADSL Multicast | -- | | -- | | -- | Available | -- | -- | |
Premise environment | Status | | | | | | | | |
Bridge Tap | U | | | | | | | | |
VRI | N | | | | | | | | |
NTEFaceplate | N | | | | | | | | |
Last Test Date | 05-03-2020 | | | | | | | | |
And here are the details from my router/hub
Business Smart Hub
Serial number:
+088315+NQ73520739
Firmware version:
SG4B1B0092BE
Firmware updated:
06-Mar-2020
Board version:
1.0
Gui version:
1.132.0
DSL uptime:
2 Days, 1 Hours 29 Minutes 58 Seconds
Data rate:
448 kbps / 8.13 Mbps
Maximum data rate:
1260 / 9876
Noise margin:
29 dB / 11.9 dB
Line attenuation:
9.5 dB / 14.5 dB
Signal attenuation:
9.5 dB / 14.5 dB
VPI / VCI:
0/38 - 0/35
Modulation:
G_992_1_ANNEX_A
Latency type:
Fast Path
Data sent / received:
11 GB Uploaded / 31 GB Downloaded
Public wi-fi
Not active
2.4 GHz wireless channel:
Smart (Channel 1)
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
Software variant:
-
Boot loader:
9.2.0
